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- Upon receipt of instructions a written acknowledgement will be sent by return.
- Within 48 hours of receipt of instructions, the papers will be checked by the clerks for deadlines or limitation periods and allocated to the appropriate counsel.
- Paperwork will, wherever possible, be returned within 14 days of receipt unless otherwise agreed with instructing solicitors.
- The clerks will review all outstanding work on a weekly basis to ensure that deadlines are met and that our barristers do not become overloaded.
- Chambers' billing structure is clear and will always be explained on request before any work is undertaken.
- Fee notes are clear and provide all the necessary information for the purposes of assessment or taxation.
- All court or diary bookings will be confirmed by letter or fax.
- Returns are kept to a minimum and instructing solicitors will be informed in the event of any potential problems with a barrister's diary.
- Conferences can be held at solicitors' offices or client's addresses when appropriate.
- We always endeavour to respond promptly and efficiently to all communications.
- Our procedures are constantly under review and will be changed or adapted to ensure the best possible service to our solicitors and lay clients.
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